1.2. Manage conflicts

The PMP Certification, Manage Conflicts task includes the following enablers:

• Identify conflict sources.
• Analyze the context for the conflict.
• Implement an agreed-on resolution strategy.
• Communicate conflict management principles with the team and external stakeholders.
• Establish an environment that fosters adherence to common ground rules.
• Manage and rectify ground rule violations.

To learn the Manage Conflicts task, you need:

1. In the PMBOK Guide 8^th Edition, read chapters 2.5, 2.6.2 (part ‘PMBOK’), Section 5 (Conflict management, Leadership – Conflict management).
2. Watch the video:

4. Test your knowledge to complete the study of the PMP Manage Conflicts task.