1.1. Manage conflict

Manage Conflict Task includes the following enablers:

  • Interpret the source and stage of the conflict
  • Analyze the context for the conflict
  • Evaluate/recommend/reconcile the appropriate conflict resolution solution

To learn the Manage Conflict Task, you need:

  1. In the PMBOK Guide 7th Edition, read chapters 3.2 (part ‘Standard’) and 2.1, 2.2, 4.2 (part ‘PMBOK’).
  2. Read chapters 3.3, 4.1, 5.1, 6.5-6.7, 6.10, 9 (Team charter, Virtual teams), and 10 (Conflict management, Meeting management, Negotiation) in the Process Groups: A Practice Guide.
  3. Watch and read an appropriate visual on PMIllustrated.com.
  4. Watch the video:

5. Test your knowledge to complete the study of the task.



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Write your comment below if you know a better way to learn Manage Conflict (books, videos, articles, tutorials, etc.).

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