1.6. Manage stakeholder expectations

PMP Certification Manage Stakeholder Expectations task includes the following enablers:

• Identify internal and external customer expectations.
• Align and maintain outcomes to internal and external customer expectations.
• Monitor internal and external customer satisfaction/expectations and respond as needed.

To learn the Manage Stakeholder Expectations task, you need:

1. In the PMBOK Guide 8^th Edition, read chapters 4.5 (part ‘Standard’), 2.1, 2.2, 2.5 (part ‘PMBOK’).
2. Read chapters 4 and 6.6 in the Agile Practice Guide.
3. Watch the videos:

5. Watch the video series about trust building:

6. Test your knowledge to complete the study of the task.