1.3. Manage the claims process

• Use lessons learned and previous project data to identify problematic areas on projects that result in claims
• Recognize how contract types and delivery methods selected impact the frequency of claims
• Utilize the claims process and key intervention points to reach early resolution
• Distinguish the difference between change/variation orders and claims
• Apply best practices to prevent claims and disputes (i.e. FEP, DRB, Documentation, communication, etc.)
• Utilize the risk management framework effectively to reduce claims
• Determine the root cause of claims and areas that require greater attention on the front end of projects
• Apply the different dispute resolution techniques available to be used

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