Stakeholder Engagement Domain includes the following tasks:
- Utilize Communication Tools Appropriately to engage stakeholders and maintain proper communication.
- Prevent communication issues from occuring and ensure stakeholders are engaged.
- Mitigate communication issues effectively as they emerge.
- Manage stakeholders effectively.
To learn about the Stakeholder Engagement tasks, we recommend exploring the following PMI resources and books:
1. Utilize Communication Tools Appropriately to Engage Stakeholders and Maintain Proper Communication:
- PMBOK® Guide (7th Edition):
- Communication Management Chapter: This section covers the processes and tools involved in planning, managing, and monitoring communications throughout the project lifecycle. It emphasizes the importance of choosing appropriate communication tools and techniques to engage stakeholders effectively.
- Stakeholder Engagement Chapter: This section also touches on how communication tools play a crucial role in keeping stakeholders informed and involved in the project.
2. Prevent Communication Issues from Occurring and Ensure Stakeholders are Engaged:
- PMBOK® Guide (7th Edition):
- Stakeholder Engagement Chapter: This chapter outlines strategies for engaging stakeholders early and maintaining their involvement throughout the project. It includes methods for preventing communication issues by setting clear expectations and maintaining open lines of communication.
- Communication Management Chapter: This section provides techniques to proactively manage communications, such as creating a communication management plan and regularly updating stakeholders to prevent issues from arising.
3. Mitigate Communication Issues Effectively as They Emerge:
- PMBOK® Guide (7th Edition):
- Monitoring and Controlling Communications: This section discusses how to monitor communication activities and address any issues that may arise. It includes tools and techniques for identifying communication breakdowns and resolving them efficiently.
- Stakeholder Engagement Chapter: This chapter includes strategies for re-engaging stakeholders if communication issues have caused disengagement or misunderstandings.
4. Manage Stakeholders Effectively:
- PMBOK® Guide (7th Edition), Stakeholder Engagement Chapter: This chapter is dedicated to identifying stakeholders, understanding their needs, and developing strategies to manage their expectations and influence. It provides a comprehensive approach to stakeholder management, including engagement strategies and techniques for managing conflicts.
- PMI’s Practice Guide for Managing Change in Organizations: This guide provides additional insights into managing stakeholders, particularly in the context of organizational change. It discusses the importance of stakeholder analysis, communication planning, and engagement strategies.
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