Terms of payment, delivery, and return

How to pay?

For payment:

  1. Select the necessary products in the Shop by adding them to the Cart.
  2. Go to the Cart, check the order and click “Proceed to Checkout”.
  3. Select a payment method and click “Place Order”.
  4. Follow the instructions of the selected payment system.

Delivery methods

Immediately after successful payment, all purchased tests will be available on the page https://knowledgemap.pm/exams.
The term of access to tests is 30 calendar days from the date of payment.

How to get a refund for a purchase?

To get a refund for your purchase, you need to contact info@knowledgemap.pm within the first 14 days after purchase (in accordance with the “Consumer Protection Law”).

What are the requirements for a refund?

  1. No more than 14 calendar days have passed since the purchase.
  2. You have a check or other document confirming payment.
  3. You have passed the purchased test no more than once (statistics of attempts are visible to you on the page https://knowledgemap.pm/exams in the “STATUS” column).

If these requirements are met, the money received to the account will be returned. All commissions of banks and payment systems are non-refundable.